Following The Prime Minister’s announcement on the 23rd March 2020; Sheerwater Glass has taken the difficult, but responsible decision to suspend trading for the recommended 3 week period, in order to slow the spread of COVID-19.
Having been trading continuously for 48 years, the temporary closure of our business is distressing for us and we apologise for any and all inconvenience caused. We have contacted everyone with an outstanding order and/or booked appointments to postpone them. Furthermore, our phone lines will be closed during this period.
If you need to inform us of a service request can you please complete our online form here – https://www.sheerwaterglass.co.uk/warranty-service-request/ and this will be processed in the normal manner once we reopen.
Although most of our team will be furloughed during this period, including the Glass, Glazing and Small works department, we will be still able to send out new and replacement window quotations remotely. If you wish to make a sales inquiry please complete our inquiry form here – https://www.sheerwaterglass.co.uk/get-a-quote/ and a member of the team working from home will be in touch to provide remote assistance.
If you need to contact us to make a general enquiry please do so at info@sheerwaterglass.co.uk. Please, note that we are running a limited team working from home.
We are anticipating to reopen on 14th April 2020; however, if Government guidance changes so will we. Please visit our website sheerwaterglass.co.uk for further updates.
We would like to thank you for your continued support and understanding during these difficult and uncertain times.
Kind Regards
The Sheerwater Glass Team
Please view our customer & staff announcement in regards to COVID-19
View announcement