Frequently Asked Questions

We’ve compiled a list of some of the most commonly asked questions about our products and services to help you make an informed decision when it comes to your glass and glazing needs. From information about our range of windows, doors, and conservatories to details about our installation and after-sales services, we’ve got you covered.

If you cannot find the answer to your question below, then we advise that you get in touch with us by calling 01932 344 415, or through emailing us at info@sheerwaterglass.co.uk.

Our most frequently asked questions

1.

What is your lead time?

Our lead times can vary depending on the time of year and the type of product you choose. During our winter months, lead times tend to be shorter, while during summer months, they may be longer. Additionally, the complexity and size of the work carried out can also affect lead times. As a general guideline, our lead times can range anywhere from 8 to 12 weeks. However, we always recommend checking with a member of our team when placing your order for a more accurate estimation.

2.

How much does it cost to install one of your products?

We offer a great range of products and services to suit all budgets and requirements. However, as every project is unique, it’s difficult to provide an accurate price without first understanding the specific needs of our customers. That’s why we encourage you to complete our “Get a Quote” form on our website. Once you’ve filled in your details and submitted the form to us, our team of experts will be in touch to discuss your requirements and provide you with a bespoke quote. We understand that pricing is an important consideration for our customers, and we work hard to ensure that our products and services are competitively priced while still maintaining the highest standards of quality and workmanship and great value for money.

3.

Will somebody fit my product for me?

Absolutely! At Sheerwater Glass, we understand that expert installation is just as important as high-quality products. That’s why we offer a comprehensive installation service for all of our windows, doors, conservatories, and more. Our experienced glaziers have the skills and expertise to ensure that your new product is expertly fitted to match your exact requirements. We take great pride in our workmanship and attention to detail, and we always strive to provide our customers with the highest standards of service and satisfaction. So, whether you’re looking to upgrade your home with new windows, add extra living space with a conservatory, or enhance your security with a new front door, you can trust Sheerwater Glass to provide a seamless and stress-free installation process from start to finish.

If you’d like to order a supply-only product we can do that too. Just mention it to a member of our team and we can supply the window or door for you to arrange your own fitting.

4.

Will the window or door installation make a mess or damage my home?

At Sheerwater Glass, we understand that your home is your pride and joy, so we take great care to ensure that our installation process is as clean and tidy as possible. Our fully trained FENSA qualified window installers are experienced in installing windows and doors with as little disturbance to your home as possible. In fact, our fitters are often complimented on the minimal disturbance caused during installation. We use the latest equipment and techniques to ensure that our work is carried out to the highest standards, and we take great care to protect your home from any damage or mess.

5.

What warranty do you offer with your installation

We provide a 10 year guarantee on workmanship, window frames and most glass units, but it’s not uncommon for our windows to last much longer than that. Our guarantee for moving parts and hardware is 5 years, Our double-glazed windows and doors are built to last, using only the highest quality materials and expert installation techniques. With proper care and maintenance, your windows can provide you with many years of reliable and efficient performance.

What styles of windows and doors can you fit?

We install an array of windows and doors. All of these are available in a wide selection of materials and styles.

Some of the window styles we provide include casement, sash, mock sash, tilt & turn, Georgian, leaded and our exclusive Slimline range. Our range of door styles includes entrance & front, bi-folding, sliding patio, French and stable doors.

You can view each window and door style on our website or by dropping into our Woking showroom.

 

Will somebody fit my product for me?

Absolutely! At Sheerwater Glass, we understand that expert installation is just as important as high-quality products. That’s why we offer a comprehensive installation service for all of our windows, doors, conservatories, and more. Our experienced glaziers have the skills and expertise to ensure that your new product is expertly fitted to match your exact requirements. We take great pride in our workmanship and attention to detail, and we always strive to provide our customers with the highest standards of service and satisfaction. So, whether you’re looking to upgrade your home with new windows, add extra living space with a conservatory, or enhance your security with a new front door, you can trust Sheerwater Glass to provide a seamless and stress-free installation process from start to finish.

Will the window or door installation make a mess or damage my home?

At Sheerwater Glass, we understand that your home is your pride and joy, so we take great care to ensure that our installation process is as clean and tidy as possible. Our fully trained glaziers are experienced in installing windows and doors with as little disturbance to your home as possible. In fact, our fitters are often complimented on the minimal disturbance caused during installation. We use the latest equipment and techniques to ensure that our work is carried out to the highest standards, and we take great care to protect your home from any damage or mess.

Will I need to leave my home whilst the windows are being installed?

No, there’s no need for you to vacate your home whilst the team installs your windows or doors. Our experienced glaziers are trained to work with minimum disruption to your daily routine. They will take all necessary precautions to ensure that your home remains clean, tidy, and safe during the installation process. We understand that having work carried out in your home can be a disruptive and stressful experience, which is why we always aim to make the process as hassle-free as possible.

How much does it cost to install one of your products?

No, there’s no need for you to vacate your home whilst the team installs your windows or doors. Our experienced glaziers are trained to work with minimum disruption to your daily routine. They will take all necessary precautions to ensure that your home remains clean, tidy, and safe during the installation process. We understand that having work carried out in your home can be a disruptive and stressful experience, which is why we always aim to make the process as hassle-free as possible.

Are conservatories cheaper than extensions?

Extensions do tend to be the more expensive option of the two. There is a great deal more planning and design involved with extensions, and they often require more extensive building work, including laying new foundations and creating new walls. Conservatories, on the other hand, can be a more cost-effective way to add extra space to your home. They are generally quicker to install and require less building work than extensions, making them a popular choice for homeowners who want to increase their living space without breaking the bank. However, the cost of a conservatory will depend on a variety of factors, including the size, style, and materials used. We encourage you to complete our “get a quote” form for a bespoke quote tailored to your individual requirements.

Are conservatories covered by Buildings Insurance?

Once a conservatory has been constructed, it becomes a part of your property’s structure and will be covered by your buildings insurance. This means that if your conservatory is damaged by events such as storm damage or a fallen tree, you should be able to make a claim to cover the cost of repairs. However, it’s important to check your policy to ensure that your conservatory is covered, as some policies may have restrictions on certain types of structure. It’s also worth noting that if your conservatory is damaged due to wear and tear or poor maintenance, your insurance may not cover the cost of repairs. We recommend checking your policy or speaking to your insurance provider to ensure that your conservatory is adequately covered.

Do I need planning permission to build a conservatory?

In most cases, planning permission isn’t required for a conservatory or orangery. However, every property and conservatory is different, and it’s always best to check with your local council to confirm whether planning permission is needed. If you do require planning permission, we’re more than happy to help you with the process. Our team has a wealth of experience and knowledge when it comes to planning permission, and we can guide you through the process from start to finish. So if you’re unsure about whether planning permission is needed for your conservatory or orangery, don’t hesitate to get in touch with us for advice and support.

What materials and colours can you use for window and door frames?

You will have a vast selection of materials and colours to choose from for your window and door frames.

The materials we offer include Slimline uPVC, uPVC, uPVC timber alternative, timber, aluminium and composite doors. The range of colours we offer are vast and depend on the material you pick.

You can view the colours available with each material and product on our website, or when you come to visit us in our showroom.

Can I custom make a window or door?

Yes, absolutely. We understand that every property is unique, and that’s why all of our products can be customised to suit your individual requirements. From the style and colour of the frame, to the type of glass and hardware used, we offer a wide range of options for you to choose from. Our experienced team will work with you to ensure that your windows or doors are tailored to your specific needs and preferences, so you can achieve the perfect look and functionality for your home. So if you’re looking for a bespoke window or door, get in touch with us today and let us help you bring your vision to life.

Do your windows and doors come in set dimensions?

Our windows and doors can be customised to fit a variety of spaces. We understand that every property is different, so we offer a bespoke service to ensure that your windows and doors perfectly fit your home or business. Our specialist surveyors will visit your property to take accurate measurements, ensuring your new windows or doors are built to the specifications required. So whether you’re looking for a standard size or something more unique, we can provide a solution that meets your needs. Contact us today to find out more about our customisation options.

What are your glazing options for your products?

We take pride in our wide range of glazing options available for all our products, including windows, doors, and conservatories. Our bespoke glazing service allows us to provide custom leaded glazing, stained glass, and more. Our team will work with you to find the perfect glazing option to meet your requirements and enhance the beauty of your home or business.

How long do your windows usually last?

We provide a 10 year guarantee on all of our windows, but it’s not uncommon for our windows to last much longer than that. Our double glazed windows are built to last, using only the highest quality materials and expert installation techniques. With proper care and maintenance, your windows can provide you with many years of reliable and efficient performance.

Are your windows easy to maintain, clean and repair?

Certainly! Our windows are designed to be easy to maintain, clean and repair. We use only the highest quality materials to ensure that they are built to last. If there is ever an issue with one of our windows, our team will be more than happy to help you quickly and efficiently to fix the issue.

What accreditations does Sheerwater Glass have?

We have been certified by a range of building regulators and professional bodies and work to strict industry guidelines. Visit our accreditations page to find out more.

Are conservatories and orangeries secure?

Our conservatories and orangeries are designed to be both secure and thermally efficient. We offer many security features with all of our products, butour conservatories and orangeries utilise toughened glass, internal beading, advanced locking mechanisms and force-resistant hinges.

We can also advise you on the internal barrier between your conservatory and main section of your home; ensuring this door is secure.

 

What are the energy efficiency ratings for your windows?

Our windows are designed with energy efficiency in mind, and we take pride in our high energy efficiency ratings. For instance, our Slimline uPVC windows have been awarded an impressive A+ energy efficiency rating. This means that our windows are not only aesthetically pleasing and built to last, but they can also help to reduce your energy bills and environmental impact.

Do you offer triple glazing with your windows and doors?

At Sheerwater Glass, we only offer double-glazing for our windows and doors. However, our double glazing is of the highest quality and provides exceptional thermal efficiency. We are confident that our double glazing will meet your energy efficiency needs while also providing other benefits such as noise reduction and security.

What is a U-Value

A U-Value is a measurement used to determine how well a window or door can transfer heat in and out of a building. It’s an important factor in determining the energy efficiency of a product, with lower U-Values indicating higher efficiency.

Does Sheerwater Glass offer an aftercare service?

Yes, we offer aftercare services for all our products to both new and existing customers. We are committed to providing excellent customer service and support, and our aftercare service is no exception.

I have a problem with my window frame, do you do repairs?

We try to save our customers time and money by not replacing units unnecessarily. We offer an extensive repair service, from fixing handles and locks to replacing broken glass panels.

You can find out more about our repair services here.

payment payment

Get A Quote

One of our team would be happy to have a chat with you about your requirements, answer any unanswered questions and measure up at a time that suits you to provide you a free, no obligation quote.

Get A Quote
feedback feedback

Our customers say

“Used the Sheerwater team to replace a couple of Velux windows in our converted loft. Really first class experience, great communication throughout, super professional and the installation was the best we've had in terms of fit and finish and (lack of) damage to surrounding areas. Will use again!”Tim Loake
View more reviews on Which?
location location

Areas we cover

Sheerwater Glass provides window installation and repairs throughout Surrey and the surrounding areas of our Woking showroom. If you’re interested in our services, we encourage you to check if we serve customers in your area by simply typing in your postcode.

If you check and find that we don’t serve customers in your area, in some cases, we may be able to help. Please call us to find out more.

Check your postcode

This website uses cookies

Sheerwater Glass uses cookies to ensure that we give you the best experience on our website. If you continue we assume that you consent to receive all cookies on this website.