Sheerwater Glass Cookies Policy

Protecting our customers is at the heart of everything we do at Sheerwater Glass and protecting your information is no exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our website to help make your visits more effective so we’d like to explain more about how and why we use them.

Cookies make websites work better

Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which help in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from Sheerwater Glass. For us, cookies helps us to analyse how our customers interact with our sites so we can make improvements.
We use three types of cookies on our website:

  • Session cookies that are deleted after each visit
  • Persistent cookies that remain in place across multiple visits to our sites
  • Third party cookies that are used by our approved business partners

Some of these cookies are essential and some are non-essential.

Some cookies are essential

Certain cookies are necessary in order for you to use our website. These are used ‘in-session’ each time you visit and then expire when you leave the site. They’re not stored on your computer and they don’t contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you’re able to carry out on our sites.

Here’s a list of essential cookies and how we use them:

Session cookies

These enable you to carry out some essential functions on our sites, such as maintaining log in details for the session or a transaction. They also help by minimising the need to transfer information across the internet. They are not stored on your computer and they expire when you terminate your browser session.

Tracking cookies

These enable us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we’re able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we’re able to make improvements to our sites.

We use Omniture’s software to analyse page use, page interactions and the routes our customers take through our sites. These are known as ‘web metrics’. We don’t record any personal information you provide during an on-site purchase or any other process.

Some cookies are non-essential

These cookies are usually supplied by our business partners and help us to filter out irrelevant messages or pop-ups and to make sure that we only send you information that’s interesting and relevant to you. We also use some non-essential cookies for analytical purposes.

Here’s a list of non-essential cookies and how they’re used:

Survey control cookies

These are provided by our business partners such as Service Tick to enable us to send surveys about our sites to customers. Accepting this cookie means that you won’t be asked to complete the survey if you’ve already done so or declined previously.

DoubleClick cookies

Provided by our online advertising supplier, these cookies are used to serve our internet advertisements on other sites. Some of our web pages may contain electronic images that help us see how users interact on these pages. They may also provide DoubleClick with information about the interaction.

Marketing cookies

These cookies help us tailor the advertisements you see on third party sites by understanding what interests you on our sites, such as the pages you view. We don’t combine this information with other personal information you provide us with.

addthis.com cookies

Provided by our bookmarking supplier, these cookies enable you to easily bookmark selected pages.

Google Analytics

From time to time Sheerwater Glass use Google Analytics. This is a web analytics service provided by Google enabling us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we’re able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we’re able to make improvements to our sites.

Google also reserve the rights to the data collected.

You can accept or block cookies

You can block any cookies from any website through your browser settings. For more information about how to disable cookies in your browser please visit the About cookies website.

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Flash cookies

These cookies make it quicker and easier for you to access sites on subsequent visits that use Flash technology. Deleting them means you may have to re-enter information each time you visit the same site. But just like any cookie, you can delete Flash cookies by going to the Settings Manager for your Adobe Flash Player. You will be taken to the Adobe website, which lists the websites with the cookies in your browser. Just click Delete opposite the relevant website.

Find out more

You’ll find more information about cookies at www.allaboutcookies.org, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.

Fensa Registered Company

FENSA is an acronym for the ‘Fenestration Self-Assessment Scheme’. Set up by the Glass and Glazing Federation, it allows double glazing companies to self-certify compliance with Building Regulations. There are several reasons why you should check for the FENSA logo when looking to have new windows and doors fitted in your home.

BSI Kitemark - Window Installation

Sheerwater Glass is one of only a handful of companies that has achieved the industry’s highest standard, BS 8213 for the survey and installation of windows and external door sets.

QA National Warranties

The insurance intermediary company QANW is responsible for protecting consumers through insurance policies. QANW has been in the business for over 25 years and has formed close associations with various building contractors and trade associations throughout the UK.

City & Guilds - Level 3 Qualified

The educational organisation City & Guilds are known for their vast levels of assessment, offering employees and workforces with the skills they require for many years. This seal of approval provided through their accreditation gives customers the confidence they require. Two of our employees, one in management and the other in our service department are qualified to City & Guilds level 3. This level of accreditation is highly sought after, with City & Guilds working with some of the leading brands of various sectors to offer the highest standard of training. The accreditation offered by City & Guilds is valued significantly, showcasing a business’s expertise, dedication and knowledge. In achieving this level of qualification, customers can feel assured that they are receiving the highest standard of work and customer service. City & Guilds and the City & Guilds logo are trademarks of the City and Guilds of London Institute and used under licence.

Checkatrade - Proud Members

Finding a tradesman is not always an easy task, especially when you’re unsure whether he or she is trustworthy. After all, you’ll be inviting this person into your private home, so you need make sure that they are reliable.

GQA Qualified

GQA Qualifications is an Awarding Organisation for specialist sectors and occupational roles. Qualifications cover the Glass, Construction, Coating and Print industries.

PASMA Tower Trained

Our team are fully trained in the assembling, dismantling, moving and inspecting mobile access towers and working at height.

BFRC Rated

Our products are BFRC rated, an independent verification of the energy efficiency of our windows and doors. BFRC rated energy efficient windows and energy efficient doors carry a ‘rainbow’ label.